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Frequently Asked Questions for Joining Virtual Conference

• The live streaming page will be active from October 6th at 8:00 AM EDT

• To access the live streaming page, login here with the email address that you used for the registration and the Event Access Code GHCOTA2020. You will not be able to log in using any other email address. Chrome is the preferred browser for the live streaming platform. For other browsers, you may have to refresh the browser if there is a delay in logging in.

• Before the conference begins, ensure that your device meets the system requirements (about 5mb downloading bandwidth) so that you can best enjoy the conference. If you have audio issues, please check your application audio settings and your computer speakers; it is also recommended that you use speakers or earphones for optimal sound quality.

• We recommend that you join the conference 30 minutes before the start time to prevent any issues or delays. You may want test logging in to the conference site prior to the event to prevent any technical delays.

To ask scientific or technical questions during the live sessions, use the available Q&A box located at the bottom right-hand corner of your live streaming page. Chat features are available on the event app.


The Conference starts on Tuesday, October 6, 2020 at 8:30 AM Eastern Daylight Time (EDT) (find your local time )

From 8am EDT on Tuesday Oct 6th onwards.

  1. You need an internet connection and a device (Desktop, laptop, or mobile phone)
  2. You are advised to log into the live streaming session 30 minutes early to test your device configurations

You may request a Certificate of Attendance from the Go-Live streaming page. It will be emailed to you within 2 days.

After the conference, you may request a Certificate of Attendance by emailing using the same email address, with which you registered for the conference and confirming the name you would like to appear on the certificate. The certificate will be e-mailed to you within 2 weeks.

Mobile Friendly
This event is also available on the Mobile App. You can live-stream the conference and interact with other attendees pre and post conference on your phone wherever you go by using the app.


Network with other attendees and make valuable connections by using the conference app. You can search by keywords including company name or title. You can click attendees in the list, and see their professional profiles. You can take a note, or request contact information.

If you have any questions or need assistance, please contact Nino Torres at:

How to Download the Conference App?
The event app is for free for event attendees. To download the app, please follow the steps below:

1.) The conference team will send you a link prior to the conference, please always use your email address you used for event registration.

2.) Click on the link and open it up in the Apple Store or Google Play on your mobile device.

3.) Tap to download and install the app.

4.) Register & Sign in:

  • Enter the email address you used for event registration
  • Create password and type in your name

5.) Access the conference main page.


If your event doesn’t show up automatically, search for Global Health Conference of the Americas. Then, click the join button on the bottom of the event description page.

If you have any questions or need assistance, please contact Nino Torres at:

Please watch the user guide video & see the instructions below.

If you have any questions or need assistance, please contact Nino Torres at:

  1. Find the Agenda tab at the bottom of the screen. You should see a list of sessions for that day.
  2. You can move through different days by selecting the date you want to view on the calendar at the top of the agenda 
  3. Browse or search for sessions on the top bar.
  4. Once you find the session you want to access, tap on it.
  5. If the session is live, it will begin playing immediately upon entering. Otherwise, a message will indicate the scheduled start time. 
  6. If the session hasn’t occurred yet, you can click Add to My Agenda to put the session on your own personal agenda and set a reminder.

If you have any questions or need assistance, please contact Nino Torres at:

  • Option 1: On the session detail page, tap the “Q&A” button; on the next page, view the existing questions, vote on the questions you are interested in, or click “Ask a Question” to ask a new one
  • Option 2: On the event main page, tap “Session Q&A” button; find the session you want to ask questions in, and tap on it.

If you have any questions or need assistance, please contact Nino Torres at:

  1. Click the “Attendees” tab on the bottom of the screen to browse the attendee list.
  2. At the top of the page, you can search attendees by keywords such as company name or title. In their professional profiles, you can take notes or request contact information.
  3. To find people with common backgrounds and interests, click the Recommended tab on the top of the Attendees list to find Whova’s recommendations about people you may be interested in networking with. Click into each item to see attendees who come from the same city or have the same affiliations, educational background, or interests as you.
  4. Say Hi with one click or start a private chat by clicking the Message button. You can convert it to a private group chat by inviting more people.

If you have any questions or need assistance, please contact Nino Torres at:

  1. Click the Community tab (on the bottom of the screen and on the left hand side on desktop)
  2. Create a new conversation topic, or tap the topic to join existing topics like “Meet-ups.”
  3. Click Follow directly next to the topics on the Community Board that you want to stay up to date with. To find the topics you’re following, choose between three tabs near the top of the page: All Topics, Followed, and New Topics.

If you have any questions or need assitance, please contact Nino Torres at:

  1. Go to the Community Board, and find the board for Meet-ups and Virtual Meets.
  2. Find the meet-up you are interested in, join directly, or tap into it to see more details, and then tap “Join”
  3. You can also suggest a new meetup by tapping “Suggest a Meet”, and inputting the details. If you know someone will be interested, don’t forget to invite them as well. If you have a meeting link, you can copy-paste there. Otherwise you can use virtual meet room, which allows up to 30 participants.

If you have any questions or need assistance, please contact Nino Torres at:

  • Local, regional and national authorities
  • Officials of public institutions
  • Representatives of civil society and the private sector
  • Directors/Managers
  • Head of Department
  • Presidents/Vice Presidents
  • Physicians and Academicians
  • Professors, Associate and Assistant professors
  • Research Scholars and students from the related fields
  • Doctors and Researchers
  • Other experts in Vaccines
  • Specialists
  • Health care Professionals
  • Industrial Experts
  • Student
  • Open learning Specialists
  • Business Entrepreneurs
  • Various Societies and their members
  • Young Research Scholars
  • Nurse practitioners
  • Professionals from the private and public sector

Go to:  Agenda to view and GoLive during the conference dates

You can go to: Agenda to view all our speakers and also in the Conference App.

  1. Yes, we will have English to Spanish and Spanish to English throughout the conference for all sessions.

  2. You can access this by clicking on the English or Spanish channel at the top right-hand corner of the live streaming session.

Yes, the recordings for all sessions will be accessible to registrants during the conference from the event app and from the live streaming page video library. After the conference, the recordings with be available to everyone on YouTube channel and on the GHC website

We are not offering CMEs for this conference, however, at the end of the program you will receive a certificate of attendance.

  1. Yes, there will be a Q&A box in GoLive for questions which will be passed on to the moderator.
  2. You can also ask technical questions in this box which our technical team will respond to.
  3. Please note for comments we urge you to use the comment box in the app.

Of course! This is a great honor for us that you recommend and share our conference. Please tag us on Instagram, Facebook or Instagram @FIUGHC and use our hashtag #GHCOTA2020

Yes, there will be session specific surveys to be emailed out at the end of each day in addition to the general conference survey sent out after the conference. We appreciate your feedback to continue improving each year.

No, after you register for the conference, you will receive a meeting invite with personalized ID for your access. Please check your junk mail folder if you do not see this email in your inbox. Login here with the email address that you used for the registration and the Event Access Code you received.

The recorded sessions will be accessible to the registered participants via Conference App and in the  YouTube channel.

Please contact Silvia Enrique at:

For any questions leading toward to the conference, please feel free to email Nino Torres at:

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